Terms & Conditions

Feather & Black is the trading name of Dreams Limited. The registered office of Feather & Black is Knaves Beech Business Centre, 14 Davies Way, Loudwater, High Wycombe, Buckinghamshire HP10 9YU. Registered in England.

Company Registration No. 08428347. VAT Registration No. GB157481488.

Our staff have no authority to vary these terms and conditions of sale. These Terms & Conditions are in addition to, and do not affect, your statutory rights

1. Product
   1. All descriptions of products are correct at the time of publication. We have a policy of continuous product development and reserve the right to amend the specification of products without prior notice in relation to future sales.
   2. Beds and Mattresses are sold separately. All bed prices shown do not include a mattress.
   3. Wood reacts to sunlight and changes in temperature and humidity which can also cause solid wood to warp or split. Leather may not be uniform in colour or texture and may show natural marks and scars on the hides. Leathers and fabrics may fade with exposure to direct sunlight.
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3. Measurements
   1. All measurements are rounded up to the nearest whole centimetre. Every care is taken to ensure all measurements are correct at the time of publication. Mattress sizes can vary slightly from dimensions given when new but will spread to full size with use. Our mattresses are made to order and are handmade so there is a 2cm tolerance on all dimensions.
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5. Pricing
6. Our pricing includes VAT and we reserve the right to adjust VAT if it changes. Prices are correct at the time of publication. In the unlikely event that the price of an item has been incorrectly advertised, we will contact you to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order.
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8. Guarantees
   1. If you find the same bed or furniture selling for less in another high street shop in the UK we will match the price. We don’t price match against online only companies.
   2. All of our furniture comes with a 2-year construction guarantee.  The guarantee period on our mattresses vary from 3-10 years depending on the mattress model purchased. Guarantees exclude goods purchased from our clearance sections or ex display items. This guarantee does not cover fair wear and tear, neglect, abuse or misuse of your goods.
   3. The 100 Night comfort guarantee is available on our full range of mattresses, excluding mattress that have become defective due to misuse, wilful damage, accidental damage, neglect or general wear and tear. The 100 Night comfort guatantee may only be invoked by the original purchaser between 30 and 100 days after delivery of the mattress. Proof of purchase is required. Only one exchange under this Comfort Guarantee is available on each Order. For the avoidance of doubt, this clause shall not apply to a mattress previously delivered under this Comfort Guarantee. For health and hygiene reasons, we reserve the right to refuse the exchange if the mattress is not in a re-saleable condition. If it’s marked, stained or damaged in any way, we may have to charge you.  Should you wish to upgrade, the additional cost will be your responsibility. If you select a less expensive mattress, any difference in price will be returned to you in the form of a credit against future Feather & Black purchases. Credit cannot be redeemed against service costs. You will be charged £65 for collection and redelivery of your mattress if you decide to exchange it.
   4. Our guarantees only apply to goods delivered to mainland UK. If the goods are removed from mainland UK and you wish to claim under the terms of the guarantee, you will be responsible for any additional shipping costs.
9. For Further information please refer to our comfort guarantee information page.
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11. Cancellations
    1. We cannot accept cancellations or amendments to any 'Handmade For You' items once an order has been placed. Please note, that we cannot accept any cancellations for any delays that may occur that are out of our control.
    2. We can accept cancellations or amendments for stock items, up to 48 hours before agreed delivery date. Within 48 hours of agreed delivery date, charges will apply.
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13. Payment
    1. For all online orders, payment is due in full, for all products, at the point of sale. All new orders over £750 are eligible for interest free credit finance applications. 
    2. If a deposit for an order has been accepted, the remaining balance will become due when requested, which could be up to 3 weeks before the date advised on your order confirmation. We reserve the right to amend the payment request date where circumstances dictate. Please allow up to 14 days from the later of the final payment date or the date advised on your order confirmation for delivery to take place.
    3. We cannot book the delivery date for your order until all goods are received in the warehouse and full payment has been received or finance has been approved.
    4. For all methods of payment, with the exception of Feather & Black credit facilities, once payment of the order has been received in full by us, ownership of the product passes to you, the customer. However, we remain responsible for the product until delivery. Ownership of product taken on Feather & Black credit facilities passes to you the customer on receipt of payment from the relevant finance company following delivery.
    5. Orders where the balance has not been paid within 2 weeks from the payment request date are liable to cancellation. In these cases, we reserve the right to retain your deposit.
    6. By making a payment against an order you are deemed to have accepted our Terms & Conditions.
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15. Furniture Delivery & Returns
    
    1. We provide an estimated delivery time that will be stated on your order confirmation. While every effort is made to meet the date delays can occur that are beyond our control. Where this happens, we will keep you informed.
    2. Our delivery charges are for mainland* England, Scotland and Wales, based on delivery in our standard size vehicles. Deliveries that require a small van for access will attract a special charge regardless of any promotion at the time of purchase and must be requested at the point of ordering. If you have chosen our in-home assembly service, it is your responsibility to ensure that the delivery vehicle has somewhere to park outside your property, for the duration of the furniture assembly. Please note that this can be up to 1.5 hours per item. It is your responsibility to ensure you make us aware of any restrictions which will affect your order being delivered to a room within your property. This includes, but is not limited to, door dimensions, staircases and lifts. If we are unable to deliver your order due to access restrictions which you have not made us aware of the goods will be returned and refunded, however you will still be liable for the delivery charge and we reserve the right to make a deduction to cover our re-stocking costs. We require 48 hours’ notice for cancellation of delivery/assembly/recycling service to avoid further charge’s being applied and if you are not at the property for a pre-arranged delivery, a re-delivery charge will be payable before a new date can be booked. *Certain post codes in remote areas will attract an additional charge and may take a little longer, details available on request.
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    4. Our environmentally-friendly bed and mattress recycling is a chargeable service and can be added or requested up to 48 hours prior to the agreed delivery date. We will only recycle up to the equivalent of what we are delivering to you, at the same time. Mattresses are to be clean and uncontaminated. We reserve the right to refuse any item we believe constitutes a health and safety risk to our employees or anyone working on our behalf.
    5. Our delivery partners will arrange delivery of your goods with you personally and do their best to accommodate specific requirements.
    6. Your room of choice must be clear and we cannot move or dismantle existing furniture. Please do not dispose of your old bed or mattress until your new one arrives as we will not be accountable should you be left without a bed or mattress.
    7. On receipt of your furniture or mattress, it is important that you fully check that all items are in good condition. You will be asked to sign to confirm this. In the event that a fault is discovered, you should notify us immediately.
    8. If you are not happy with your furniture please notify us within 14 days of receipt and we will arrange for a collection and refund, provided the goods are undamaged and, wherever possible, packed with the original packaging. This does not apply to goods purchased from clearance or ex display. All refunds must be made to the original method of payment. We will not refund delivery charges for orders placed or assembly charges and a collection charge of up to £59 will apply. There will be a dismantling charge equal to the original assembly where applicable. For hygiene reasons, mattresses cannot be returned once the packaging has been removed unless faulty (other than those purchased on our 100 Night Trial). Mattresses purchased online or over the phone should be tried with the packaging on. 'Handmade For You' items, including mattresses cannot be returned or refunded.
    9. We cannot drill into your walls to attach fixings such as wall mounted headboards, wall straps on storage units etc.
    10. We only deliver within the UK, however, if you would like to ship our goods overseas, we can deliver to a UK based shipping company. You must appoint someone that you trust to sign for the goods on arrival to the shipping company, to ensure they check for any damages. We will be unable to act on any reports of damages once the items reach the final destination.
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17. Storage
    1. All furniture and mattresses must be delivered into your home within 3 weeks of you being contacted to arrange delivery. A non-refundable fee of £100 per week will be charged where we have been unable to agree delivery with you within the 3-week period.
    2. Orders that remain undelivered for longer than 8 weeks after you have been contacted to arrange delivery are liable to cancellation. We reserve the right to retain 50% of the order value plus accrued storage fees.
18. Linen & Accessories Deliveries
    1. Delivery charge to mainland UK is £4.95 on bed linen, bedding, cushions, throws, lighting and accessories. For Standard Delivery (Monday to Fridays only), please allow 5 days for delivery.
    2. Delivery of linens and accessories will be undertaken by our courier service and this will be a contact-free delivery to your door, with no unpacking.
    3. You have 14 days to notify us of your intention to return unwanted items. Unless faulty, we expect all items returned for refund to be returned to us with their original packaging. We will not refund delivery charges for orders placed and a collection charge of £4.95 will apply.
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19. Force Majeure Events
    1. Definitions
       A Force Majeure Event includes any event, act, accident or omission beyond our reasonable control preventing us from fulfilling our contractual obligations in fulfilment or delivery that we could not have foreseen, or if it could have been foreseen, was unavoidable. This may include (but is not limited to):
       i) Strikes, go-slows, lock-outs, or other industrial action
       ii) Acts or threats of terrorism, civil commotion, riots, invasions or hostilities (whether declared or not)
       iii) Acts of God, such as inclement weather, floods, storms, fire, earthquakes, subsidence, epidemics or other natural disasters
    2. Liabilities
       We will not be liable for failure or delays caused by Force Majeure Events outside our reasonable control. Our contractual obligations will be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for the duration that such an event is active. Should a Force Majeure Event continue for a period of time in excess of 6 months, then either you or we may have the right to terminate any contract that exists between ourselves without any further liability apart from providing you with a refund if you have not received your order.
    1. Instagram image rights
    2. Please understand that by replying #agree you agree to the following:
    3. a) You give us a perpetual royalty-free and worldwide licence to use your social media handle and your social media photograph(s) and use in relation to which you have responded #agree (the Photos) on featherandblack.com, in Feather and Black stores (both bricks and mortar and online) and/or on any of Feather and Blacks platforms (including but not limited to Instagram, Facebook, Pintrest and Twitter and/or in marketing emails and printed publications (e.g. guides, posters and leaflets).
    4. b) We can use, reproduce, distribute, combine with other materials, alter and/or edit your Photos in any manner we choose to.
    5. c) You represent and warrant that (i) you own all rights in and to your Photos, (ii) you have permission from any person(s) appearing in your Photos to grant the rights herein, (iii) you are 18 years or older, and (iv) Feather and Black use of your Instagram handle and/or Photos will not violate the rights of any third party or any law.
    6. d) You waive any moral rights in the Photos to which you are now or may be at any future time entitled under Chapter IV of Part I of the Copyright Designs and Patents Act 1988 or any similar provisions of law in any jurisdiction.
    7. e) You release and discharge Feather and Black from all and any obligation to pay you for any use of your Photos and any of the intellectual property rights contained therein in connection with the uses described above.
    8. f) You release, discharge and agree to hold Feather and Black and any person acting on Feather and Black’s behalf harmless from all claims, demands, and liabilities whatsoever in connection with use of the Photos as described above.

1. Consumer Insights Survey - Prize Draw

The Promoter is set out at the end of these Terms and Conditions.

1 WHO CAN ENTER

1.1 This competition is open to all residents of the United Kingdom excluding Northern Ireland aged 18 years or over, except for employees of the Promoter, its associated companies, agents, third parties or anyone else professionally connected with this competition. 1.2 By submitting a prize draw entry, you are agreeing to be bound by these terms and conditions. The instructions provided at the point of entry to the prize draw form part of the terms and conditions. In the event of a conflict, these terms and conditions take precedence. 1.3 No purchase necessary.

2 DEADLINE FOR ENTRIES

2.1 Entries must be received between 00:01 on 9th July 2024 and 23:59 on 23rd July June 2024 (the "Closing Date"). Entries received after the Closing Date will not be accepted.

3 HOW TO ENTER

3.1 To enter, simply click on the survey link in the email and opt into the prize draw when prompted. 3.2 There is a limit of up to 5 entries per household & 1 per email address. 3.3 No responsibility will be accepted for entries that are lost, delayed, mislaid or damaged in transit, regardless of the cause, including, for example, as a result of any equipment failure, technical malfunction, systems, network, server, computer hardware or software failure of any kind. 3.4 Those entries not in accordance with the rules will be void and will entitle the Promoter to exclude the entry from the competition; any entry containing false, incomplete or misleading information will be void and will entitle the Promoter to exclude the entry from the competition.

4 THE PRIZE

4.1 The prizes are a first prize of £500, or one of two second prizes of £200 each, or one of six third prizes of £100 each. These will be in the form of a Feather & Black voucher code. The customer’s total basket value will need to be a higher value than the total value of the discount code. 4.2 Prizes are subject to availability.

5 WINNER SELECTION 5.1 All valid and, if applicable, correct entries received by the Closing Date will be entered into a prize draw, and the winners will be picked at random. 5.2 The winners’ details (name and county) will be available for one month after the Closing Date by sending a request to the Promoter at Dreams Ltd, Prize Draw, Consumer Insight, 6 Charles Court, Budbrooke, Warwick, CV34 5LZ, enclosing a stamped self-addressed envelope. This will be the only customer detail Dreams Ltd will share with The Promoter.

6 WINNER NOTIFICATION

6.1 Winners will be notified by email, as soon as practicable after the prize draw on 24th July, using the email address that we sent your survey to. Dreams will contact the winner so that no personally identifiable data is sent to The Promoter. The winners will be required to respond within 30 days of notification (unless otherwise stated) confirming their acceptance of the prize. In the event winners do not respond to communications within this period or if any prize is declined, the Promoter reserves the right to disqualify that winner and draw another winner on behalf of Dreams. 6.2 Please allow 14 days from the date of the winner's address verification for delivery of the prize.

7 DATA PROTECTION AND PUBLICITY

7.1 By entering the competition, you understand that for the purposes of polling survey data, it is necessary for the following third parties, on our behalf, to hold and process your personal data that has been submitted within the survey: (a) Adaptos LTD, Trading As Consumer Insight, Consumer Insight, Company Registration No: 28738096, registered office: 6 Charles Court, Budbrooke, Warwick, CV34 5LZ

8 LIMITATION OF LIABILITY

8.1 The Promoter and its associated agencies, companies and distributors will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person's negligence) in connection with this competition or accepting or using the prize, except for any liability which cannot be excluded by law (including liability for fraud or death or personal injury arising from negligence) in which case that liability is limited to the minimum allowable by law. Your statutory rights are not affected. 8.2 If you have opted-in to receive further information or marketing from any of the Promoter's agents or suppliers involved in the administration of this competition, you understand and accept that the relevant third party will be solely responsible for any processing of your personal data for these purposes, that such processing will be governed by terms of that third party's privacy policy and that the Promoter accepts no responsibility or liability in association with any such data processing for these purposes.

9 GENERAL

9.1 If there is any reason to believe that there has been a breach of these terms and conditions or if the Promoter believes that your conduct may be unlawful or otherwise bring the competition into disrepute, the Promoter may, at its sole discretion, reserve the right to make your entry void and will entitle the Promoter to exclude you from participating in the competition. 9.2 The decision of the Promoter regarding any aspect of the competition is final and binding and no correspondence will be entered into. 9.3 The Promoter reserves the right to suspend, cancel, or amend the prize competition where it becomes necessary to do so, with no liability to any entrants or third parties. 9.4 This competition and all issues arising out of it shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the English courts. The Promoter is Consumer Insight Limited, a company with registered company number 28738096, and registered office at: 6 Charles Court, Budbrooke, Warwick, CV34 5LZ. All correspondence in connection with this competition should be sent to Dreams Ltd Prize Draw, Consumer Insight, 6 Charles Court, Budbrooke, Warwick, CV34 5LZ .

 

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Promotional Terms & Conditions

All promotional codes exclude existing orders, web exclusives, Tempur, assembly and the recycling service. , bundles, clearance and ex-display items. Not applicable in conjunction with any other offer – unless stated otherwise