FAQs

We offer free delivery on all orders. We deliver Monday – Saturday from 7am to 6pm straight to your preferred room in your home.

For larger items such as beds, mattresses and furniture, you can choose your preferred delivery date at checkout if your item is in stock. These items will be delivered by Dreams, our home delivery partner.

Bedding and accessories will be delivered within 7 - 10 working days by DPD.

Yes, we offer free delivery on all orders. If you would like to choose a specific time of day (morning or afternoon), there is a £30 charge.

Larger items such as beds, mattresses and furniture are delivered by Dreams, our home delivery partner.

Bedding and accessories will be delivered by DPD.

Certainly. If you need to change your delivery date you can do so up until 72 hours before your original delivery is due. Simply click here to manage your delivery. Please be aware, you will be asked to enter your order number, surname and postcode.

Please contact our Customer Services team, who will be able to discuss your options with you.

The day before your delivery, we’ll send an email and text message to let you know your 2 hour delivery window for the next day.

On the day of delivery, the delivery team will call before 10am to confirm your delivery time. If anything changes during the day, they’ll keep you informed. Please don’t forget to let our team know of any access challenges or parking restrictions.

Our Customer Services team will be in touch when your items are ready to be dispatched with the earliest possible delivery date. You will then be able to choose a date that best suits you.

We deliver to mainland England, Scotland, Wales and the Isle of Wight.

Unfortunately, we cannot deliver to the following locations:

Northern Ireland, Republic of Ireland, Guernsey, Outer Hebrides, Isle of Man, Jersey, Orkney Islands, Scilly Isles, Shetland Islands.

We also cannot deliver to the following postcodes: KA27, KA28, PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH42, PH43 and PH44.

We accept Visa, Mastercard, Maestro, and American Express. We also accept Paypal, Apple Pay and Google Pay.

We also offer 0% APR finance on orders over £750.

Yes, we offer 0% APR finance on orders over £750. For more information, please click here.

Yes, your items will remain in your basket for you to choose an alternative payment option.

Please contact our Customer Services team, who will be able to discuss your options with you.

Please accept our apologies for any inconvenience caused by this issue. Please contact our Customer Services team, who will be able to advise on the steps we’ll take to address this.

We offer our sincere apologies for this inconvenience. Please contact our Customer Services team, who will be able to advise you on how we will address this issue.

Please contact us via phone or email within 14 days of receiving your order if you would like to request a refund or exchange. Unless your item is faulty, we charge a collection fee of £49 for beds, furniture and mattresses.

Unfortunately, any Handmade For You/Made To Measure items cannot be returned or refunded due to their bespoke nature.

For more information, please visit our Returns page.

Our 100 Night Comfort Guarantee applies to all mattresses. If at any time between 30 and 100 nights from the day of delivery, you find that your new mattress isn’t quite right for you, we will exchange it for another mattress of your choice. For more information, please click here.

Please contact the Customer Services team to arrange a collection date.

After your items have been delivered, you have 14 days to organise a return with us.

You can change any details free of charge within the first 48 hours of placing your order. This includes the size of product you’ve chosen, your delivery address or delivery date. Please contact our Customer Services team who will be able to help.

Mattresses are covered under the 100 Night Comfort Guarantee, for more information please click here. For all other items, please contact our Customer Services team.

Orders placed online can be cancelled prior to delivery by contacting our Customer Services team. Your refund will be processed within 14 days of informing us and the amount will be refunded via the same payment method you used originally.

Your refund will be processed within 14 days via the same payment method.

Our terms and conditions can be found here.

Yes, we offer assembly on a number of our beds and furniture items. You can select this service on our website, on the product page of the item you’re purchasing or during checkout.

Our delivery service team will also remove all packaging so that it can be recycled.

Certainly. If you select this service, we will collect your old bed or mattress from your home when we deliver your new one and recycle it at the Dreams dedicated bed and mattress recycling centre. Our recycling service is available to purchase at checkout.

Our 100 Night Comfort Guarantee applies to all mattresses. If at any time between 30 and 100 nights from the day of delivery, you find that your new mattress isn’t quite right for you, we will exchange it for another mattress of your choice. For more information, please click here.

We are delighted to offer trade accounts - please click here to find out more information.

Certainly. If you select this service, we will collect your old bed or mattress from your home when we deliver your new one and recycle it at the Dreams dedicated bed and mattress recycling centre. Our recycling service is available to purchase at checkout.

Care information can be found on our product pages, under Care & Usage. We also have more information available for you to browse in our guides.

Yes, please see Product Information on the product page for specific weight limits.

We have 8 stores across the country, where our expert teams will be able to guide you through our range of products and services. Please click here to find your nearest store and browse which of our beautiful products can be seen in that store.

We offer our sincere apologies for this inconvenience. Please contact our Customer Services team, who will be able to advise you on how we will address this issue.

Our beds and furniture all have a 2 year guarantee. Depending on which mattress model you have chosen, the guarantee can range from 3 – 10 years. More information can be found here.

We apologise for any inconvenience. Please contact our Customer Services team who will be able to help.

We apologise for any inconvenience. Please contact our Customer Services team who will be able to help.

Unless we have informed you of any changes, we will deliver on the date you selected at checkout. The day before your delivery, we’ll send an email and text message with your 2 hour delivery window for the next day.

If you didn’t receive a delivery date at checkout, our Customer Services team will be in touch when your items are ready to be dispatched with the earliest possible delivery date. You will then be able to select the best date for you.

If you have any further queries, please contact our Customer Services team who will be able to help.

You can change any details free of charge within the first 48 hours of placing your order. This includes the size of the product you’ve chosen, your delivery address or delivery date. Please contact our Customer Services team who will be able to help.